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| Article Name: Keys to Courier Success |
| Author: Susan Cottrell |
| Volume: 16.2 |
| Article Summary: Diane and Thor Smith started working in the courier business in partnership with another small courier company in 1986. After the first year of extremely hard work, they realized that in order to become more successful and increase profits, they needed to make drastic changes. The motivation that fed the big risk to start Runners, Inc. (Gaithersburg, MD) was based on a need to increase profits to support their
growing family. |
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