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Article Name: Empowering your Employees
Author: Bruce Ross
Volume: 4.4
Article Summary: A driver is following an established daily route to pick up parcels left in drop-boxes. He places his key in the lock but it`s hopelessly jammed, despite his continued efforts. The box contains maybe a dozen or so of the hundreds of packages that still need to be picked up, and time is of the essence. If the driver misses his scheduled deadline, the hundreds are in jeopardy of arriving late. What would you have your driver do?







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