Courier Weekend 2002

The Road to Recovery: Managing Your Resources

 

Friday � September 27, 2002

 

9:00a-5:00 p.m.�

Showcase Site Visits
�JS Logistics

4550 Gustine

St. Louis, MO 63116

Contact: Nancy Brockmeyer � 800-814-2634 or <[email protected]>

Tour of main facility 1:30 p.m.

JS Logistics is located in South St. Louis, about a five-minute ride from the Millennium Hotel.� JS consists of three divisions:

�JS Express is an on-demand, time critical delivery service that includes over 500 vehicles from small cars to large vans handling 3,000- 3,600 on-call deliveries and 1,000-1,300 scheduled route jobs;

�JS Warehousing operates a 200,000-square foot warehouse; and

�JS Trucking provides on-demand, time critical delivery of business freight, including hazardous materials.

 

Access Courier

Access Courier, 1300 Hanley Industrial Court, Brentwood, MO 63144. Contact: Dorothea Starks � 888-962-3883 or [email protected]. Office Tour: 11:00 a.m. Access is an 18-year old family-owned company doing a mix of routed and on-demand work. Headquartered in St. Louis, Access has branch offices in Kansas City, Des Moines, Indianapolis, Minneapolis and San Francisco. The facility is headquarters for a staff of 250 couriers and includes approximately 15,000 square feet of warehouse space. It is ten minutes from either the airport or the Millennium Hotel.

 

 

2:00-5:00 p.m.
Exhibitor Set-Up

 

4:30-7:00 p.m.
Registration

 

 

 

Saturday � September 28, 2002

 

8:00-10:00 a.m.
Registration

 

8:00-9:00 a.m.
Continental Breakfast sponsored by Contractor Management Services

 

8:00a-6:30 p.m.�
Exposition Open

 

9:00-9:15 a.m.
Welcome and Presentation of Courier Magazine's 2002 Mercury Award

 

9:15-9:45 a.m.

Keynote Address: Keeping on Track with the Economy

If the economy has caused your business to take an economic roller coaster ride this past year, then you�ll want to hear this address presented by Richard G. Anderson, a vice president and economist at the Federal Reserve Bank of St. Louis.��

Prior to coming to St. Louis in December 1992, Anderson was a research economist in the Division of Monetary Affairs at the Board of Governors of the Federal Reserve System.� He has been a faculty member at the University of Michigan, Michigan State University and Ohio State University, and holds degrees from the University of Minnesota and M.I.T.� He has published a dozen articles in professional journals in the areas of monetary economics and econometrics.

 

9:45-10:45 a.m.
General Session: Time Management

Time can be your enemy or your friend, depending on how you use it.� Learn how to use your time effectively and reap the financial rewards.� Claudia Post (Diamond Transportation Group; Philadelphia, PA) will illustrate that time is indeed money in this informative and entertaining session.

 

11:00a-12:15 p.m.
�Session 1 �

A.     Recruiting and Keeping Good Drivers�

Drivers are among your most valuable resources � but recruiting and retaining good ones can be one of the most troublesome problems in the business.� Join this interactive workshop led by Gerry Sulc (LA Express: Los Angeles, CA) and find out how other companies are handling this challenge.

B.     Millennium Marketing: The New Paradigm

A prime objective of any company is to get new customers. Bruce Ross (ExpressAir Delivery Systems; Costa Mesa, CA) is an industry pro with a reputation for sound advice and innovation. In this interactive session, he will discuss how the approach to sales and marketing has changed, why the most common techniques no longer work � and what you must do to make a customer want to use your service.

 

 

12:15-2:00 p.m.
Luncheon & Networking sponsored by Contractor Management Services
Presentation of 2002 Courier Awards

 

2:00-3:15 p.m.

�Session 2

A.     Financial Management

When you just don�t have the financial resources to do it on your own, Larry Reinharz (Merrill Lynch; White Plains, NY) will show you the money � or at least how to get it.� He�ll explain what lenders look for, how to make an impressive bank presentation and how to optimize the money you do have.

B.     Is the Customer Always Right?

Handling your clients is a sensitive issue. �In this interactive customer service workshop, our panel of experts will discuss what to do when the customer isn�t right and show you how to provide the type of customer service that keeps customers coming back. Our panel features Greg Kidd (Federal Reserve Bank; Washington, DC); Rob Slack (NextJet; Dallas, TX); Steve Zinck (All Canadian Courier Corporation; Mississauga, Ontario), Bill Mathis (Ambassador Courier, Inc.; St. Louis, MO) and Denise Buchman (Maryland Messenger; Baltimore, MD).

 

3:15p-3:45 p.m.
Refreshment & Networking Break sponsored by Contractor Management Services

 

3:45-5:00 p.m.

General Session: Expanding Your Business � Want to see your established courier business expand?� Learn some of the many ways our panelists are growing their businesses. Brent Groh (Elite Expedite; Windsor, Ontario, Canada) will talk about large truck shipments; Steve Rubin (Quick Delivery Service Inc.; Schaumburg, IL) will explain the ins and outs of medical deliveries, Rob Hackbarth (Hackbarth Delivery Service; Mobile, AL) will discuss banking deliveries and Dave Reichbaum (Primetime Delivery; Cleveland, OH) will tell how he went �Back to Basics� to rebuild his courier service.

 

5:00-6:30 p.m.
Reception & Networking sponsored by Contractor Management Services

 

Sunday, September 29, 2002

9:00 a.m. - noon
Expo Open

 

9:00-10:30 a.m.
Using Technology to Maximize Your Resources

Exhibitor Roundtables � Technology experts answer your questions about getting the most for your technology buck.

 

10:30 a.m. - noon
Deluxe Brunch & Networking sponsored by Contractor Management Services