In This Issue


Aug

14

2018

How to Handle Change Management

Change comes in two forms: planned and unplanned. Planned change is when deliberate decisions are made, and unplanned change is triggered by unforeseen occurrences. As our industry continues to rapidly evolve, practicing “change management”—the concept of having a plan for the changes that are under your control, as well as those that are not—is more important than ever.

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Apr

1

2018

Dealing With Online Customer Reviews

In today’s online world, a delivery gone wrong creates more than an unhappy customer. It can reverberate around the world on the web. Whether it’s a bad review on Yelp or a nasty post on Facebook, it can and will affect your business.

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Nov

20

2017

What CEOs Have to Do to Survive in 2017

Courier Magazine recently interviewed Jim Fowler, founder of Owler, a company that crowd-sources information and has built a large database of company and executive information. Owler has more than a million users to date.

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