CXT Software has expanded its online customer support capabilities to include web-based support ticket submission and review, knowledgebase access, and online chat.

The CXT Software technical support team has implemented a help desk software suite to better serve its customers’ support needs. This help desk solution includes a robust web presence that centralizes support resources into a single online channel. It also includes an online knowledgebase enabling users to supplement standard support channels and user manuals with simple and targeted self-help FAQs to find answers to common questions. In addition, a new instant online chat feature will allow the support staff to quickly answer short questions posed by customers logged into the site.

The new technical support website is available immediately for all CXT Software customers at

www.cxtsoftware.com/support.html.