Courier Magazine
  2014 Business Resource Guide

Where to Start / Small Business HR
Independent Contractors / Insurance
Social Media & Marketing / Buy or Lease?

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The Latest from the Courier Magazine Blog


Sep

10

2014

How to Maintain Customer Service Etiquette and Gain Customer Referrals

Customer service etiquette is tricky to perfect. Company owners always want employees to help customers, but if workers act too helpful customers could feel smothered. For example: Years and years will pass before the public forgets the long and embarrassing Comcast customer service call logged in the summer of 2014. Helping a customer get what they want and bullying your customer into what you want them to want are two very different things. So, how can you ensure your company’s clients feel helped and appreciated, but not overwhelm them either? One thing that helps quite often is reviewing basic customer service etiquette tips.

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Sep

10

2014

Zen and the Art of Website Usability

Web design has come a long way since the Wild West days of the 1990s. Back then, the virtual horizon was wide open and full of potential, but each rough and tumble town scattered throughout the land was populated by the likes of scrolling text, animated backgrounds, and other such shady characters; it was all truly a sight to make eyes sore. As the years passed, a certain form of Darwinism crept throughout the e-frontier effectively removing the less desirable design aspects from the gene pool. Or at least relegating them to the far corners of the land while shiny, new skyscrapers of websites began to appear.

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